Lifetime Warranty
Every piece we make is covered by our lifetime warranty against manufacturing faults, for as long as you own it.
What is covered
Faults in our materials or workmanship. For example:
- a clasp that fails on its own
- a weak or broken chain link
- a bead, bar or setting that comes loose
- a personalization we produced incorrectly – a misspelled name, or a name that does not match what you entered on your order
If we got it wrong, we fix it or replace it. If the piece is no longer available, we refund it.
What is not covered
- Plating wear, tarnishing and fading. Our pieces are stainless steel or sterling silver with a gold, rose gold or silver finish. The anti-tarnish finish slows this down, but it does not stop it: the finish softens with time, contact and cleaning. This is normal wear, not a fault, and no jewellery warranty covers it.
- Accidental damage – drops, snags, crushing, or a piece caught and pulled. Our optional Accidental Damage Cover is for exactly this.
- Water beyond everyday splashes. Our pieces are water-resistant, so washing your hands or getting caught in the rain is fine. Swimming, hot tubs and prolonged submersion are not, and chlorine and salt water will strip the finish.
- Chemical contact – perfume, hairspray, lotions, cleaning products.
- Loss or theft.
- Work done by anyone else – resizing, repair or alteration by another jeweller ends the warranty on that piece.
- Normal ageing – small surface scratches and softening of shine over years of wear.
The warranty covers the original purchaser and the original order. It does not transfer on resale and does not apply to pieces bought anywhere other than beyond-love.com.
Accidental Damage Cover (optional, paid)
The warranty above covers faults. It cannot cover accidents, because an accident is not a fault in the piece. If you would like accidents covered too, you can add Accidental Damage Cover to your order.
- Covers drops and impact, a chain snagged and pulled apart, crushing or bending, and a clasp or link broken by force.
- Two years from your order date, one claim per covered item.
- Covers the single item it was bought with.
- We repair the piece, or replace it if it cannot be repaired.
- It does not cover loss or theft, plating wear or tarnishing, deliberate damage, or work by another jeweller.
- Added at the time of your order and non-refundable once the order ships.
Making it last
Put your jewellery on last, after perfume and lotion, and take it off before swimming, showering or sleeping. Keep it dry and store it in the box it arrived in. Treated this way, the finish lasts considerably longer.
How to claim
Email support@beyond-love.com with your order number and a photo of the fault or damage. We will reply with what happens next. We may ask you to send the piece back so we can look at it.
Your legal rights
This warranty is in addition to your rights under consumer law, and does not replace or limit them. If something arrives damaged or faulty, contact us – that is covered regardless of this warranty.
