Refund policy

30-Day Returns

We accept returns and exchanges within 30 days of delivery. If 30 days have passed since your order was delivered, we unfortunately can't offer a refund or exchange.

Personalized items

Products made to your specification - including engraved pieces, name jewelry, photo jewelry, and personalized text - are non-returnable once production has started, unless the item arrives damaged or defective. If a personalized item arrives with a defect or an error we made, we will replace it or refund it.

Condition and restocking fee

To be eligible, items must be unworn, in their original condition, and returned with the original packaging (gift box and inserts). Proof of purchase (order number or receipt) is required. A 15% restocking fee applies to non-defective returns and is deducted from the refund. Items damaged or missing parts for reasons not due to our error may receive a partial refund. Return shipping for non-defective returns is paid by the customer and is not refunded. We cover return shipping when an item arrives damaged, defective, or incorrect.

How to start a return

Email office@beyond-love.com with your order number. We'll confirm the return and provide instructions. Please don't send items back without contacting us first.

Return address (all returns, regardless of where your order shipped from):
Dollar Fulfillment c/o Beyond Love
4391 W Hargrave Ave, Post Falls, ID 83854, United States

Refunds

Once your return is received and inspected, we'll email you the outcome. Approved refunds are issued to your original payment method within a few business days, less any applicable restocking fee. If a refund seems delayed, check with your bank or card issuer first - posting can take several days - then contact us at office@beyond-love.com and we'll help.

Damaged, incorrect, or lost on arrival

If your order arrives damaged or incorrect, or does not arrive at all, contact us at office@beyond-love.com within 7 days of delivery (or the expected delivery date) with your order number and photos where applicable. Each case is reviewed individually. Verified defects and errors on our part are replaced or refunded with no restocking fee.

This 7-day window applies only to the condition of your order on arrival. Faults that develop later are covered by our Lifetime Warranty below, which has no time limit.

Lifetime Warranty

Every piece we sell is covered by our Lifetime Warranty against manufacturing defects - for example a clasp that stops closing, a chain link that separates, or plating that lifts under normal wear. There is no time limit on this warranty.

If a piece fails in normal use, email office@beyond-love.com with your order number and a photo of the fault. We will send you a free replacement. In most cases you do not need to return the original item.

The Lifetime Warranty covers manufacturing defects only. It does not cover loss or theft, accidental damage, damage from misuse, or a change of mind - those are handled under our 30-Day Returns policy above.

Exchanges

Need a different variant of the same item? Email office@beyond-love.com and we'll arrange it.

Gifts

If your item was a gift shipped directly to you, you'll receive a gift credit for the value of the return once it's received.

Purchases from other marketplaces

Orders placed on Amazon, eBay, Etsy, or other marketplaces follow that marketplace's return process and timelines; please start those returns in your marketplace account.