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FAQ

Häufige Fragen

SHIPPING

USA: 5-10 business days

UK & Australia: 5-10 business days

Germany & Austria: 5-8 business days

International: 5-14 business days

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

We use the local shipping service providers in your country or district

Send us an email with your order number and we will send you all the information you need.

Yes. We ship worldwide with local fulfillment service providers.

Once your order is sent out, you will receive an email with your tracking code.

REFUND AND EXCHANGE?

Please send us an email to office@beyond-love.com if you want to cancel and/or change an order! We have no way to stop the shipment once the carrier has picked it up from our warehouse. We thank you for your understanding and appreciate your patience!

If you need to change your order, please email us within 1 hour of purchase at: office@beyond-love.com and we will make the necessary changes.

We are sorry for that. Just send us an email to: office@beyond-love.com with your order number and we will refund your money or replace the product for you free of charge! We are here for you!

Due to the current situation in connection with Covid19, there may be delivery delays in some cases. We had to improve our hygiene measures again to comply with regulations. It will take a maximum of 20 days for your package to arrive.

We are working hard to ship your packages in a timely manner.If you have any questions or concerns, you can always reach us at office@beyond-love.com

We appreciate your understanding.
Your Beyond-Love Team

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