Refund policy

30-Day Returns

We accept returns and exchanges within 30 days of delivery. If 30 days have passed since your order was delivered, we unfortunately can't offer a refund or exchange.

Personalized items

Products made to your specification - including engraved pieces, name jewelry, photo jewelry, and personalized text - are non-returnable once production has started, unless the item arrives damaged or defective. If a personalized item arrives with a defect or an error we made, we will replace it or refund it.

Condition and restocking fee

To be eligible, items must be unworn, in their original condition, and returned with the original packaging (gift box and inserts). Proof of purchase (order number or receipt) is required. A 15% restocking fee applies to non-defective returns and is deducted from the refund. Items damaged or missing parts for reasons not due to our error may receive a partial refund. Return shipping for non-defective returns is paid by the customer and is not refunded. We cover return shipping when an item arrives damaged, defective, or incorrect.

How to start a return

Email support@beyond-love.com with your order number. We'll confirm the return and provide instructions. Please don't send items back without contacting us first.

Return address (all returns, regardless of where your order shipped from):
Ships A Lot c/o Beyond Love
5755 FedEx Lane, Suite 110, Olive Branch, MS 38654, United States

Refunds

Once your return is received and inspected, we'll email you the outcome. Approved refunds are issued to your original payment method within a few business days, less any applicable restocking fee. If a refund seems delayed, check with your bank or card issuer first - posting can take several days - then contact us at support@beyond-love.com and we'll help.

Damaged, incorrect, or lost on arrival

For non-custom items, if your order arrives damaged or incorrect, or does not arrive at all, please contact us promptly, ideally within 7 days of delivery (or the expected delivery date), with your order number and photos where applicable. This request period helps us investigate quickly and does not waive or limit any rights you may have under applicable law. Each case is reviewed individually. Verified defects and errors on our part are replaced or refunded with no restocking fee. Custom and personalized items, including custom photo pet blankets, are handled under their specific policy terms below and are not subject to this 7-day request period.

Lifetime Warranty

Every jewelry piece we sell is covered by our Lifetime Warranty against manufacturing defects - for example a clasp that stops closing, a chain link that separates, or plating that lifts under normal wear. There is no time limit on this warranty.

If a jewelry piece fails in normal use, email support@beyond-love.com with your order number and a photo of the fault. We will send you a free replacement. In most cases you do not need to return the original item.

The Lifetime Warranty covers manufacturing defects only. It does not cover loss or theft, accidental damage, damage from misuse, or a change of mind - those are handled under our 30-Day Returns policy above.

Exchanges

Need a different variant of the same item? Email support@beyond-love.com and we'll arrange it.

Gifts

If your item was a gift shipped directly to you, you'll receive a gift credit for the value of the return once it's received.

Purchases from other marketplaces

Orders placed on Amazon, eBay, Etsy, or other marketplaces follow that marketplace's return process and timelines; please start those returns in your marketplace account.

Custom photo pet blankets

Because each pet blanket is made to order using the photo and pet name you submit, it cannot be returned or exchanged for a change of mind or for customer-provided photo, spelling, design, color, or size choices once production has started. Please review your selections before ordering. This does not affect your rights if the blanket arrives damaged, defective, misprinted, materially different from what you ordered, or personalized incorrectly because of our error. Please contact us as soon as reasonably possible, with your order number and photos, so we can investigate and help. No 7-day reporting deadline applies to custom pet blankets. This policy does not waive or limit any rights you may have under applicable law. For verified damage, defects, misprints, or our production error, we will provide a replacement or refund at no cost and will not charge a restocking fee or return postage.

The Lifetime Warranty applies to jewelry only; pet blankets are governed by this custom-blanket section.